Frequently asked questions

 

  • A Partage Club subscription encourages mindful consumption and helps build a new habit: borrowing instead of buying. By choosing to borrow, you quickly get your money’s worth from your subscription, while saving money and reducing your environmental footprint. Plus, you’ll connect with neighbours and contribute to a more sustainable way of living.

    Please note: you do not need a subscription to lend your items, but a subscription is required to borrow.

    Paid subscription benefit:
    We offer an exclusive benefit to paying members. If you live in Canada, Partage Club covers eligible material damage up to $300 per year (for items valued at $25 or more).

  • We believe that trust is built through sharing! You can also rely on each member’s profile dashboard and the Super Sharer badge. This badge highlights active and engaged members—it evolves based on their activity in the app, recommendations from other members, and their response rate.

  • At Partage Club, we always encourage our members to return items in the same condition they were borrowed—that’s one of our Golden Rules.

    If you have a paid subscription (Canada only):
    Partage Club covers eligible material damage up to $300 per year, for items with a minimum value of $25.

    If you don’t have a subscription yet:
    In the event of damage, we recommend that the borrower repair or replace the item.

    If you're a lender:
    We suggest avoiding lending items with high sentimental or financial value if it makes you uncomfortable.

    If your subscription is provided by your city, building, university, or employer:
    Check your profile under “Manage my subscription” to see if you're covered for damage protection.

  • No, a late return does not impact your profile. Reminder emails and notifications are simply there to help you remember to return the item on time.

  • Maybe yes, maybe no!
    If you’re the first in your area, you’ll be able to invite as many neighbours as you want directly through the app. Each of them will get a 3-week free trial before needing to pay for the annual subscription.

    Usually, it doesn’t take long to build a sharing community!
    You can also check how many members are in your area using our My Neighbourhood tool.

  • No, there will never be any exchange of money between members. There’s no borrowing limit— the more we borrow instead of buy, the better!

  • No! Selling or renting items on the platform is not allowed. There are other platforms for that. Here, we share!

  • Yes! While there isn’t a dedicated feature for donations yet, you’re absolutely welcome to offer an item to your neighbours by creating a listing with “Free to give away” in the title — or you can offer it to the borrower after a loan.

  • No. Our goal is to encourage mindful consumption and create a real shift in behaviour. When you need something, we want you to think borrow, not buy.

    That’s why Partage Club supports both borrowers and lenders equally. We don’t want to penalize borrowers—we want to encourage them, just as we encourage those who lend.

    We aim to promote kindness and generosity, and move away from purely transactional relationships between people. It’s about unlearning the habit of always needing to “keep score.”

    We’re creating a space where asking is valued!

  • Yes! You can now choose between a monthly or yearly subscription—whatever works best for you.

    All new members get a 3-week free trial. After that, if you see the value in Partage Club, you can subscribe to the plan that suits you:
    $60 per year or $8 per month, cancel anytime—no hassle, no strings attached.

  • Absolutely! You can now use Partage Club in multiple locations—including your cottage—thanks to our Clubs feature.

    To add your cottage:

    1. Open the app and go to Profile

    2. Tap on My Clubs

    3. Click Add a neighbourhood and enter your cottage’s address. You can name the club “Cottage,” for example.

    After that, when browsing available items, you can filter specifically for your cottage to see what’s available to share in that location.

    1. Go to the app under Profile.

    2. Select My Clubs.

    3. Click on Add a Neighborhood and enter your cottage’s address, naming this club “Cottage,” for example. Then, when browsing available items, you can filter specifically for your cottage to see items available there.

  • For iPhone (Apple), we support devices using iOS 15.1 and higher, i.e., iPhone 6S (2016) and newer.

    For Android, we support devices using Android 8 and higher.